Shipping, Exchange & Refund Policy
At Story Tailor, every garment is crafted with care and love for your little ones. We aim to make your shopping experience seamless and transparent. Please review our policy regarding shipping, exchanges, refunds, and cancellations below.
SHIPPING POLICY
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Free Shipping: We offer Free Shipping on all orders across India, with no minimum purchase required.
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Dispatch & Delivery: Orders are typically processed and dispatched within 2–3 business days. Delivery times vary depending on your location and usually take 5–7 business days.
RETURN & REFUND POLICY
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Non-Discounted Orders: All sales are final. We do not offer cash refunds or store credits for standard purchases once delivered in good condition.
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Damaged, Defective, or Incorrect Products: In the rare event that you receive a damaged, defective, or incorrect product, we offer a full replacement or a complete refund.
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Claim Window: You must notify us within 48 hours of receiving your parcel.
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Process: Email us at
krishna@storytailor.in
or WhatsApp us at +91 9558515045 with clear photos/videos of the damaged item and the shipping parcel.
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Resolution: Once verified, we will arrange a return pick-up or cover the return shipping costs and issue a replacement or full refund to your original payment method.
SALE & DISCOUNTED ITEMS
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All sale, promotional, and discounted items are final sale.
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We do not accept returns, exchanges, or refunds on any items purchased during a sale or with discount codes, unless the product arrives damaged, defective, or incorrect.
EXCHANGE POLICY (NON-SALE ITEMS ONLY)
While we do not offer standard returns or refunds for non-damaged items, we want to ensure your child gets the perfect fit. We offer size or style exchanges for full-priced items under the following conditions:
Eligibility for Exchange
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Exchange requests must be raised within 7 days of receiving your parcel.
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Items must be in their original condition—unused, unwashed, unsoiled, and with all original tags and packaging intact.
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Custom/Personalized Orders and Sale Items are not eligible for exchange.
How the Exchange Process Works
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Raise a Request: Contact our team via email at
krishna@storytailor.in
or WhatsApp us at +91 9558515045 with your Order ID and the requested exchange size or style.
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Ship the Item Back: Customers are required to self-ship the item(s) back to our facility in secure, original packaging.
Ship-Back Address:
Story Tailor
Keshav A-3, Vrindavan Park,
Near Parshvanath Flats,
Beside Mehsananagar Ground,
Nizampura, Vadodara – 390002,
Gujarat, India.
Phone: +91 9558515045
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Quality Check: Once we receive the returned item, our team will inspect it to ensure it meets our exchange criteria.
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Dispatch of Replacement: Upon successful verification, we will ship the replacement product or size to you with Free Shipping.
CANCELLATION POLICY
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You can cancel your order within 24 hours of placing it or before it is dispatched, whichever is earlier.
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Once an order has been shipped, it cannot be cancelled.
HAVE QUESTIONS? WE'RE HERE TO HELP!
If you have any questions regarding sizing, fabric, or your order status, please reach out to us:
